Cloud Comfort HVAC

Call Center Manager

Candidates and Recruiters DO NOT contact the company directly. Please follow all the steps to apply. 

At Cloud Comfort HVAC, we're not just in the business of air conditioning and heatingwe're in the business of enhancing lives through top-tier home comfort solutions. With innovation and efficiency as our hallmarks, we're looking for a Call Center Manager who can lead our team in delivering stellar customer experiences while driving success. If you're passionate about creating impact, managing dynamic teams, and being part of a forward-thinking company, this opportunity is for you!

Cloud Comfort HVAC is a rapidly growing home services provider located in the South Bay, California area. We cater to tech-savvy homeowners who value high-efficiency solutions and cutting-edge home comfort technologies. From sales to service, we combine innovative HVAC products with unmatched customer service, helping our clients achieve maximum comfort in their homes. We're driven by our core values: Innovation, Accountability, Simplicity, Integrity, and A Will to Win. With a young, vibrant team, we're redefining what it means to work in the HVAC industry.

Learn more about us at: https://cloudcomforthvac.com/ 

As the Call Center Manager, you will be at the forefront of our customer interactions, ensuring seamless communication, exceptional service, and high operational efficiency. You'll lead a growing team of customer service representatives and play a crucial role in driving our company's success by optimizing both inbound and outbound call processes.

Responsibilities:

• Lead and manage the daily operations of our call center, ensuring efficiency and quality in customer interactions.
• Develop and implement call center strategies to improve productivity and service levels.
• Train, coach, and mentor a team of customer service representatives.
• Oversee the scheduling, performance management, and development of staff.
• Monitor and report on key performance metrics, identifying areas for improvement.
• Collaborate with sales and operations teams to ensure seamless service delivery and customer satisfaction.
• Handle escalated customer issues and ensure timely resolution.
• Maintain and optimize call center technologies and workflows.

Qualifications:

• 3+ years of experience in managing a call center or customer service team, preferably in the home services or HVAC industry.
• Strong leadership skills with the ability to inspire and motivate teams.
• Exceptional communication and interpersonal abilities.
• Proven track record of driving performance improvement and meeting service goals.
• Familiarity with call center technologies and CRM systems.
• Problem-solving mindset with the ability to handle escalated customer concerns.
• Bilingual skills (English/Spanish) are a plus.
• Tech-savvy, with a focus on process efficiency and customer satisfaction.

Salary and Benefits:

• Full - Time
• Competitive pay: $27.00 - $35.00 per hour, depending on experience.
• Flexible schedule
• Paid time off
• Be part of an innovative, energetic, and forward-thinking team.

Ready to Elevate Your Career?

Step into a role where your leadership and vision will help shape the future of home comfort services. Apply today and become part of the Cloud Comfort HVAC team, where innovation meets exceptional customer service.